Save on After Market Hardware Support
How do you intend to maintain your hardware after the OEM warranty has expired on your IT equipment? Feel free to have that discussion with us and save up to 70 percent.
What We Do
IT Field Solutions provides field support services for a variety of enterprise OEM’s IT products in the RI. and southeastern MA. areas. We provide a flexible solution that gets you the IT support you need quickly. We specialize in hardware Break/Fix services, and provide other IT services such as, IMAC and Smart Hands services. These services include circuit cut-overs, installation of firewalls, switches, routers, and enterprise server repair. We provide PC repairs; workstation moves; and workstation set-ups.
Get fast reliable IMAC-D support to assist within your career centers, education and corporate environments. We provide IMAC-D support as needed. We transport workstations to new locations, install additional hardware, update installed software, and more.
Looking for Smart Hands services to assist within your medical environment? Maybe you have a problem that needs to be resolved remotely. We can provide you with a well skilled and knowledgeable IT Field Engineer technician to assist you.
If you’re dealing with an emergency situation within one of your financial offices and need Break/Fix services. We are here to help limit your downtime. Be it a server component repair, troubleshooting network components or patch cable replacement, we are available.
Guaranteed quality service!
Premium work and competitive pricing. Let a detailed oriented IT Tecninian assist you with your IT needs.
Easy scheduling available!
Take advantage of Next Day and 48 Hour services or schedule a later day, that's convenient to your schedule.
Data Center Hardware Maintenance
Sever Break-Fix
We provide warrantied and After Market Hardware Support for various enterprise OEM servers. Including Dell, EMC, Fujitsu, HPE, IBM and Lenovo.
Part Replacement services
Responsive replacements of parts such as system boards, controllers, PCI cards, NVMe ssd, Memory modules, CPU, backplane, and hot swap items.
Server Hardware Install
Have an experienced FE install your new server hardware. We work with your IT team to properly cable and setup your blade, rack, or tower server.
IT equipment De-Install
Our experienced technician will collaborate with your IT team to de-install IT equipment for removal. Depending on your needs we can prepare it for disposal or recycle.
OS Install/Upgrade
Our FE will work with your IT team to install or upgrade windows server OS to your organization’s specifications. The FE is available to handle a single or multiple installs.
PC Upgrade & Repairs
Let us assist with your organization’s deployment of new PC’s or hardware upgrades. We deploy laptops, docking stations, monitors, SSD’s, PCI cards, and other IT related equipment.
IT Field Solutions you can depend on
Support for After Market EMC Storage Devices
Many IT teams are too busy to handle all break-fix problems within a data center, such as, disk drives, DiMM’s, and standby power supply replacements. We provide support for EMC storage products that are no longer supported by the OEM. These EMC products are Celerra, Clariion, Data Domain, and Isilon.
View a 80 sec. Dell video of an PERC card replacement for a PowerEdge R940 4U rail server.
Note: Proper procedures require the FE to power off and unplug the server prior to replacing a PERC FRU. The FE should always wear ESD protection when working inside the system.
Examples of supported Field Replaceable Units (FRU) based on manufacturer
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Disk Drive |
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PERC Card |
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System Board |
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RAID Controller |
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View a 75 sec. HPE video of an HP Smart Array Controller replacement for a ProLiant DL360 Gen 9 Server.
Note: Proper procedures require the FE to power off and unplug the server prior to replacing a PERC FRU. The FE should always wear ESD protection when working inside the system.
Dell server break-fix support
Our Dell certified FE's are prepared to assist with minor to complex break-fix problems. Depending on the scope of work required, they will run hardware diagnostics and review logs to determine the failure of your server and provide an action plan for a resolution.
Break-Fix support for HPE servers
Our break-fix services is ideal for repairing your HPE OEM IT failures. We will respond quickly to get your systems repaired or upgraded as soon as possible. Feel free to contact us to ensure you get the IT support you need.
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Network Hardware
Network Smart Hands
With Smart Hands you are provided with on-site technical assistance and troubleshooting of your networking equipment.
Network Devices
Our FE's will install or troubleshoot your switches, routers, firewalls, hubs, bridges, repeater and various other nodes and devices
Team Approach
We work together with your team, and follow your team's instruction to get your networking equipment back online and functioning.
Installations
Consider outsourcing installs, deployment of hardware components, and structure of user workstations to a 3rd party.
Moves
If you need assistance to transport multiple workstation(s) to a different location, we are equipped to assist you.
Add
We provide IT services for the addition of components such as SSD drives, memory modules, PCI cards, and software to existing devices.
Change
FE's are available to update installed software and customize software settings to existing devices at the customer’s direction.
De-install
Get rid of old equipment safely and securely. We provide de-installation and disposal services for equipment no longer needed,
PC Deployment
FE will install PC's complete with monitor, mouse, and keyboard. FE will assist with patching cables to configured switch port when needed.
Software Deployment
Our technician will collaborate with clients IT leadership for technology migration projects. To install and upgrade workstation software.
Hardware Deployment
We assist client's IT support to remove/install PC hardware. Provide upgrades to disk drives, SSD, memory modules., and expansion cards.